Frequently Asked Questions (FAQs)

1. What is the delivery time for my order?

It takes around 24 to 48 hours for the order to get processed. After your order has been processed, it takes around 3 to 5 days for the item to be delivered.

  • Handling Time: 1-2 business days
  • Transit Time: 3-5 Business Days
  • Order Cutoff Time: 02:00 pm (GMT-4) Eastern Daylight Saving Time

You will receive an email confirmation with tracking information once your order has shipped.

2. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website. If you encounter any issues, feel free to contact our customer service team.

3. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover, Diner's Club)
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All transactions are SSL encrypted to ensure your data is protected.

4. Can I change or cancel my order?

You may request a change or cancellation within 24 hours of placing your order by contacting our customer service team. Once the order has been processed or shipped, we are unable to make changes or cancel it.

5. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of delivery for a refund or exchange. Please ensure that the product is unused and in its original packaging. Return shipping costs may apply.

To initiate a return, contact our customer service team with your order number and reason for return.

6. What should I do if I receive a damaged or defective item?

We strive to ensure every product arrives in perfect condition. However, if you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage, and we will arrange for a replacement or refund.

7. Do you ship internationally?

No, we only ship to the Canada.

8. How do I contact customer service?

You can reach our customer service team via:

  • Email: support@motionfort.com
  • Phone: +16477104727

We aim to respond to all inquiries within 24 hours.

9. What if I don’t receive my order?

If your order has not arrived within the expected delivery time, please check your tracking information or contact our customer service team for assistance. We will work to resolve any delivery issues as quickly as possible.

10. How can I update my shipping address?

You can update your shipping address before your order has been shipped by contacting our customer service team. Unfortunately, we cannot change the address once the order has been dispatched.