Frequently Asked Questions (FAQs)
Welcome to MotionFort’s FAQ page. We are here to help you before, during, and after your purchase. If you cannot find the answer you are looking for, feel free to contact us at support@motionfort.com.
1. Where do you ship?
We currently ship to:
- United States
- Australia
2. Do you offer free shipping?
Yes. We offer free shipping on all orders to the United States and Australia.
3. How long does shipping take?
Our shipping times are:
- Order processing: 1 to 2 business days
- Shipping time: 3 to 6 business days
- Total delivery time: 4 to 8 business days
For full details, see our Shipping Policy.
4. Will I receive tracking information?
Yes. Every order includes tracking. You will receive your tracking number by email once your order has shipped. You can also track your order on our Order Tracking Page.
5. Where are your products shipped from?
We work with trusted fulfillment partners to ship products efficiently based on your location. This allows us to deliver your order faster.
6. What is your return policy?
We accept returns within 30 days of delivery. Returned items must be unused, undamaged, and in original packaging. For more information, view our Return and Refund Policy.
7. Who pays for return shipping?
Return shipping is the customer’s responsibility, unless the item arrives damaged, defective, or incorrect.
8. What if my item arrives damaged or defective?
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will send a replacement or provide a solution at no extra cost.
9. Do you offer exchanges?
No, we do not offer exchanges. If you would like a different product, you may return your item for a refund and place a new order.
10. Can I cancel or change my order?
Orders can be changed or canceled before they are shipped. Once your order has shipped, it can no longer be canceled.
11. How long do refunds take?
Refunds are processed within 7 business days after we receive and inspect your return. Refunds are issued to your original payment method.
12. What payment methods do you accept?
We accept secure payments including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
13. Do you have a warranty?
Yes. All orders include a 30-day product guarantee against defects in materials or workmanship.
14. Do you accept bulk or wholesale orders?
Yes. For wholesale or partnership inquiries, contact us at support@motionfort.com
15. Do you have a physical store?
No. MotionFort is an online-only store. This allows us to keep our prices fair and shipping fast.
16. How do I contact customer support?
You can reach us through our contact information below or visit our Contact Us page. We respond within 24 hours on business days.
If you need help, you can reach us using the details below:
Store Name: MotionFort
📞 Phone: +1 (647) 710-4727
📧 Email: support@motionfort.com
📍Address: 1294 Islington Avenue, Toronto, ON M9A 3K2, Canada
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We respond within 1 business day.